Return and Exchange Policy

At Urbandrip, we place your satisfaction at the forefront of our service. Should you find any reason for dissatisfaction with your shoe purchase, rest assured, we offer a straightforward return or exchange process to guarantee your peace of mind.

We understand that preferences may shift or unforeseen circumstances may arise, and we're here to support you through every decision. Our return and exchange policy is designed to provide you with the flexibility to explore our shoes risk-free, knowing that your contentment is our ultimate priority.

Terms and Conditions:

Notification: Kindly inform us of your intent to return or exchange the product within 3 days of its receipt. You can reach out to us via email or WhatsApp, providing your order details.

Valid reason for exchange: The most important point is the reason for exchanging the product. All our pictures for every product are original, posted without any editing. We assure to deliver the same product as shown. Please refrain from asking for a refund/exchange without any prompt reason such as a defective product or some other genuine reason.

 

Condition: To be eligible for a refund or exchange, the shoes must be returned in their original condition and packaging, complete with all tags and accessories. Items showing signs of wear and tear or returned without their original packaging may not qualify for a refund or exchange.

Incorrect Product: If you have received the wrong item, please notify us within 24 hours of delivery. Contact us via WhatsApp or email with your order number, accompanied by a clear video illustrating the received product.

Reverse Pickup: Should you require a replacement or exchange, we'll arrange a reverse pickup service. In areas where reverse pickup isn't available, you'll be responsible for arranging the return shipment. Please provide our customer care team with the courier receipt for further assistance.

One-Time Replacement: We offer a one-time replacement or exchange for our products. Once a one-time replacement has been utilized, refunds for that specific product will not be possible.

Packaging: Ensure the shoes are meticulously packaged for return to prevent damage during transit. Items displaying signs of wear and tear upon arrival will not be eligible for a refund or exchange.

Inspection and Processing: Once verified, we will proceed with processing your refund or replacement within 5 business days.

Shipping Fees: Please be advised that original shipping fees are non-refundable under all circumstances.