FAQs

Urban Drip - Frequently Asked Questions (FAQs)

1. What is Urban Drip?
Urban Drip is a Pakistan-based brand that specializes in pre-loved shoes. We are committed to offering stylish, high-quality, and sustainable footwear options for fashion-conscious individuals.
2. What does “pre-loved” mean?
“Pre-loved” refers to shoes that have been previously owned but are in excellent condition. At Urban Drip, each pair of shoes is carefully inspected and refurbished to ensure quality and longevity.
3. Are the shoes authentic?
Yes, we take authenticity seriously. Each shoe is verified for its authenticity before being listed for sale, ensuring our customers get the real deal.
4. How do you ensure the quality of pre-loved shoes?
Our team thoroughly cleans, inspects, and restores each pair of shoes. We ensure that every shoe meets our strict standards for style, durability, and hygiene before making it available for purchase.
5. Can I return or exchange shoes if they don’t fit or meet my expectations?
Yes, we have a customer-friendly return and exchange policy. You can return or exchange them within 3 days, provided they are in the same condition as received.
6. How do I know the shoe size will fit me?
Each shoe listing includes detailed sizing information. We recommend checking your measurements and comparing them with the provided size chart. If you have any doubts, feel free to reach out to us for assistance.
7. Do you have a physical store?
Currently, Urban Drip operates online, providing convenient access to our collection from anywhere in Pakistan. We aim to expand and may open a physical store in the future.
8. How does Urban Drip contribute to sustainability?
By encouraging the reuse of shoes, we reduce the demand for new production, which lowers the environmental impact. Our goal is to promote sustainable fashion and reduce waste.
9. What payment options do you accept?
We accept various payment methods, bank transfers, and Cash on Delivery (COD) for your convenience.
10. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 2-4 business days across Pakistan. You will receive a tracking number once your order is dispatched.